Refund Policy

Last Updated: 18 December 2025

1. Our Commitment

At Sales Book Awards, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward returns and refund process.

2. Return Period

You have 30 days from the date of receipt to return any product for a full refund. This applies to all books purchased through our website, whether physical or as part of a subscription service.

3. Conditions for Returns

To be eligible for a return and refund, products must meet the following conditions:

  • Items must be in their original condition
  • Books must be undamaged with no writing, highlighting, or markings
  • Original packaging should be intact where applicable
  • Proof of purchase must be provided (order confirmation or receipt)

4. Non-Returnable Items

The following items cannot be returned for hygiene or practical reasons:

  • Digital products or downloads
  • Gift cards or vouchers
  • Items marked as final sale or clearance
  • Books that have been damaged after delivery

5. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call +44 077 4267 4254
  2. Provide your order number and reason for return
  3. Receive your return authorisation and instructions
  4. Securely pack the item(s) for return shipment
  5. Send the item(s) to the address provided

6. Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • Faulty or Incorrect Items: We will cover all return shipping costs
  • Change of Mind: Customer is responsible for return shipping costs
  • Damaged in Transit: We will cover all return shipping costs and arrange collection

7. Refund Process

Once we receive and inspect your returned item:

  • We will send you an email confirmation of receipt
  • Your refund will be processed within five to seven working days
  • Refunds will be credited to your original payment method
  • You will receive email notification when the refund has been processed

Please note that it may take additional time for your bank or credit card company to process the refund.

8. Exchanges

If you receive a faulty or incorrect item, we will gladly exchange it for the correct product at no additional cost. Please contact us immediately if you receive:

  • A damaged item
  • The wrong item
  • A defective product

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account or credit card statement
  2. Contact your credit card company or bank
  3. If you have done both and still have not received your refund, contact us at [email protected]

10. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within seven days of receipt
  • Provide photographs of the damage if possible
  • We will arrange for a replacement or full refund
  • Return shipping will be covered by us

11. Subscription Services

For monthly subscription services:

  • You may cancel at any time
  • Cancellation takes effect at the end of the current billing period
  • Partial month refunds are not provided
  • Books received as part of a subscription may be returned following standard return procedures

12. Corporate and Bulk Orders

Special terms may apply to corporate and bulk orders. Please contact our corporate sales team to discuss specific return arrangements for large orders.

13. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

  • Email: [email protected]
  • Phone: +44 077 4267 4254
  • Address: 26 Wood View, Elsecar, Barnsley S74 8JB, United Kingdom
  • Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT